Message from our Natural Gas Supplier

I just received an email from Vectren, our natural gas supplier. It reads:

Dear valued customer and registered user of Vectren.com,

Due to colder than normal temperatures this winter and significantly rising natural gas prices throughout the country, utility bills nationwide have increased considerably prompting many customer inquiries. Vectren is working diligently, through our customer contact center, our web site, bill inserts and the mass media, to help better explain how these factors are impacting our customers. The significant volume of customer inquiries to our contact center has unfortunately created delays for customers wanting to speak with Vectren customer service specialists.

Therefore, if you have questions or concerns about this winter's gas costs and their impact, including specific line items on your bill, how to make your home more energy efficient or obtain utility assistance, please visit the "Cold Weather and Your Natural Gas Bill" section on the front page of www.vectren.com.

We hope this 24-hour accessible tool will help you understand the issues surrounding the winter heating season. Thank you for your patience and understanding. Your Vectren bill should be arriving soon if you have not already received it.

Sincerely,
Vectren Customer Care